Terms of Service

Mpower provides three service tiers:

• Tier 1 — Traditional VA. Pre-screened offshore professional(s) placed with your business. You manage the VA directly. Mpower handles sourcing, onboarding, payroll, HR.
• Tier 2 — AI-Powered VA. An Mpower domain expert manages a VA and custom AI tools together on your behalf. You receive monthly reporting and outcomes, not day-to-day management duties.
• Tier 3 — AI Automation. Mpower builds, deploys, and operates a custom AI agent as a fully managed service. You see results; we handle everything else.

The specific scope, deliverables, and rates for your engagement are defined in your countersigned Client Agreement.

All engagements are month-to-month. Either party may cancel by giving 30 days' written notice to the other. Notice is effective the date we receive it by email at myron@mpowersourcing.com (for you to notify Mpower) or the email of record on file (for Mpower to notify you). Services continue, and fees remain payable, through the notice period.

• Fees are billed monthly in advance.
• Payment is via credit card or ACH, processed through Zoho Books.
• One-time setup or build fees (Tier 2 and Tier 3) are invoiced and due before work begins.
• Past-due invoices trigger standard reminders at day 3, 7, and 14 after the due date. Accounts unpaid 30+ days are subject to service suspension.
• All fees are non-refundable once services are rendered for the billing period, except as otherwise provided in a countersigned agreement.

If a Tier 1 or Tier 2 placement is not a fit in the first 30 days, we will replace the placement at no additional cost. This covers skill fit, communication fit, and reliability. It does not cover changes in client business scope or unilateral expansion of the originally scoped role.

Work product created specifically for you during your engagement — including custom documentation, SOPs, configurations, AI agent configurations, and deliverables — belongs to you upon payment of the corresponding invoice. Mpower retains rights to its pre-existing tools, templates, and methodologies, as well as to anonymized, aggregate results (e.g. "clients in this vertical typically save 35 hours per week") used for marketing and improvement.

Every Mpower contractor signs an NDA before placement covering client-identifiable information, proprietary processes, and sensitive data shared during the engagement. Mpower staff are bound by the same obligations. We will not disclose your information to other clients, prospects, or the public without your written permission.

You agree not to directly hire, contract, or engage any Mpower placed contractor — whether as an employee, contractor, consultant, or through any third party — for 24 months following the end of your engagement, without Mpower's written release. Release may be granted in exchange for a placement fee. This clause protects both Mpower's investment in recruiting and the contractor's career stability. It applies equally whether the approach is initiated by you or the contractor.

Services are provided as-is. Mpower does not guarantee specific revenue, conversion, or productivity outcomes. We warrant that contractors are qualified for the role as described in the engagement scope, that we have reasonable confidentiality and data-handling practices in place, and that we will act in good faith to resolve issues.

To the maximum extent permitted by law, Mpower's total aggregate liability for any and all claims arising from or related to your engagement is capped at three (3) months of fees actually paid in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, lost profits, or lost data.

These terms are governed by the laws of the State of Florida, USA. The parties agree to attempt good-faith resolution through direct negotiation for 30 days, then non-binding mediation in Miami-Dade County, Florida, before initiating litigation. Any litigation will be brought in the state or federal courts located in Miami-Dade County, Florida, and the parties consent to personal jurisdiction there.

Mpower may suspend or terminate service immediately for non- payment past 30 days, breach of confidentiality, unlawful activity, or abuse of a contractor. You may terminate immediately for Mpower's material breach uncured after 14 days' written notice. Upon termination, any work product paid for through the last completed billing period is yours; active tool accounts in Mpower's name are governed by the suspension and revocation procedure described in your countersigned agreement.

We may update these website terms from time to time. Material changes are posted here with an updated effective date. For active clients, the countersigned Client Agreement is the controlling document and is not changed by updates to this page.

Questions, notices, or disputes should be sent to myron@mpowersourcing.com. We respond to written notices within five (5) business days.

By opting into SMS from a web form, a discovery-call booking, or an existing engagement with Mpower Sourcing, you agree to receive text messages from Mpower. The types of messages you may receive include:

• Appointment reminders for booked discovery calls and ongoing meetings
• Account and engagement notifications (status updates, candidate news, billing reminders)
• Recruiting follow-up if you applied for a contractor role
• Marketing messages — only if you specifically opted in to receive them

Message frequency varies. Message and data rates may apply.

To opt out at any time, text STOP to any message. For assistance, text HELP or visit mpowersourcing.com.

SMS consent is not shared with third parties or affiliates. See our Privacy Policy for full details on how we handle your data.